Our experience shows we can help reduce up to 20% of repetitive administrative tasks – while improving satisfaction. Of course, this depends on your current setup and desired level of automation. You’re in control. The secret? Better self-service combined with a process and rules engine.
The process engine automatically assigns tasks to all relevant parties based on specific events – in real time. For example, it could be an invoice needing approval from a claims handler or a contractor awaiting confirmation to proceed with repairs. No task falls through the cracks. This is in stark contrast to traditional expert systems, which rely on staff remembering everything and constant back-and-forth communication.
The rules engine includes advanced features such as cost validation, drainage prevention, and fraud detection integration. It can even validate claims content against historical cases with similar characteristics.
What’s the challenge?
Customers and members are becoming increasingly impatient – and when they choose self-service, speed matters.
Recruitment costs in claims departments continue to rise due to inefficiencies.
Many insurers are already exploring full or partial automation. Often, IT departments are responsible for developing business rules for data validation – a time-consuming task, usually focused on simple processes.
Staff must find correct information and make decisions, often across multiple systems – and human error is inevitable.
What’s the solution?
An intuitive platform for process handling and business rule configuration – with no coding required and no need for IT department support.
Standardisation of far more rules – including complex ones.
Rule simulation before and after go-live to measure impact.
What’s the result?
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More satisfied customers and members through frictionless experiences
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Freed-up admin time for more complex cases – and fewer new hires
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Reduction in drainage costs
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Improved competitiveness through faster launch of new initiatives
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And for many insurers, 20% less repetitive admin work
You can read how our solutions help you achieve these results here.