Article

Scalepoint simplifies collaboration with service partners

Scalepoint makes it easier for insurers to work closely with service partners. When claims are created automatically, tasks and deadlines are continuously updated, and invoices can be sent directly from the partner’s own system, administration becomes both faster and more accurate.

David Grolin Kristensen

Senior Technical Business Analyst

20.05.2025

We’ve recently made it possible to synchronize case handlers, submit offers, and gain even greater insight into task progress. More and more service partners are discovering how our integrations help streamline their workflows—such as by retrieving and displaying all files and images directly in their own case management systems.

Right now, we're working on enabling service partners to upload files to claims cases via our API. This will further strengthen collaboration and make data exchange even smoother.

The result?

  • Less manual data entry
  • Fewer errors
  • Faster case handling
  • Lower claims costs
  • And a better experience—for both the service partner and the shared customer

One service partner who has gained significant value from our integrations is Dansk Industri og Skadeservice:

“With Scalepoint’s integrations, we’ve achieved a far more efficient workflow. We save time on every single case, and our case handlers experience far fewer errors. It’s had a noticeable impact on both profitability and customer satisfaction,” says Jannik Schmidt, Owner and Managing Director at Dansk Industri og Skadeservice.

He continues:

“Previously, we spent a lot of resources on follow-ups, back-and-forth emails, and managing documentation. With Scalepoint’s integration, everything happens automatically—we’re always up to date, and it frees up time for what we do best: helping our customers.”

At Scalepoint, our goal is to create better workflows for both insurers and their partners. With smart integrations, we reduce manual tasks and provide a stronger foundation for delivering quality—quickly and efficiently.

Scalepoint offers open APIs that a wide range of IT providers for contractors, damage restoration, and other service partners can easily integrate with. We continuously expand our integration portfolio to help insurers lower claims costs and make it easier and more cost-effective for service partners to manage their tasks.

Want to learn how your business can benefit from our solutions? Reach out to our Service Desk at servicepartner@scalepoint.com—we’re here to help.