Access to advanced technology without heavy investments
When Scalepoint integrates new technologies like AI into its platform, insurers gain immediate access to cutting-edge tools without the need for costly internal development projects.
A future-proof solution with a unique SaaS model
Scalepoint’s strategy has always been to develop a platform that stays ahead of the technological curve. We closely monitor industry trends and continuously update the platform to prevent obsolescence and eliminate the need for expensive upgrades.
Flexibility and enhanced capabilities through alliances and partnerships
Scalepoint has already entered into many strategic partnerships with carefully selected tech providers and industry experts – and more are continuously being added. These partnerships enable us to offer a platform with extended features and specialized tools that insurers can benefit from without having to handle implementation or development themselves.
Finding the right AI path – balancing legal requirements and financial considerations among countless options – is no easy task.
Our innovation team works closely with customers, partners, and the wider Scalepoint organization to define AI use cases that drive efficiency for insurers and improve satisfaction for end-customers.
We are currently working on several initiatives that will be available to customers who wish to adopt them:
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AI-powered invoice handling and fraud prevention: AI-assisted technology that processes electronic invoices efficiently. It saves valuable time for both customers and insurers, while verifying that files have not been tampered with or falsified.
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AI prediction and control in early claim stages: AI/ML process software trained on decades of claims data and ecosystem performance. It enables more accurate prioritization of critical cases – essential during large-scale events like natural disasters, where accurate triage can prevent further damage and cost escalation.
We're also analyzing the following areas:
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AI claims assistant: AI will play a key role in inspecting damage documents and materials, summarizing cases for adjusters, creating tasks, and highlighting key content. This helps streamline processes and speed up response times.
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AI customer dialogue: AI gives customers instant access to information about their coverage. For example, they can ask “Does my policy cover water damage?” and get a clear answer. AI can also provide tailored advice to keep insurance up to date as life changes – e.g. buying a home or growing a family – helping customers adapt their policies effortlessly.
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AI personal injury assessment: Comprehensive medical documentation that once took hours or days to review can now be summarized and systematized in seconds. From evaluation to resolution, insurers can settle claims up to ten times faster with improved accuracy – a major business advantage.
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AI image recognition: This technology can transform vehicle claims by enabling faster and more accurate damage assessment. By analyzing photos of vehicles, AI can distinguish between damage types and estimate repair costs. It also helps detect fraud by identifying suspicious patterns or pre-existing damage. The result: reduced processing times and improved service.
Compliance and legal responsibility are at the core of everything we do. AI introduces new and complex challenges, which we proactively address in collaboration with partners and customers. We are committed to handling these issues with responsibility and integrity.