What’s the challenge?
More new hires are brought in than necessary – just to compensate for inefficiency – and it’s hard to measure outcomes. Many workflows involve manual data exchange between the insurer and the parties assessing or repairing the damage. Every player in the claims ecosystem – such as auto repair shops or medical consultants – works based on industry standards. That means insurers must gather data from this ecosystem, often through manual processes or by maintaining their own integrations with each standard (e.g., F&P, Datafordeler, NemHandel). Most insurers also lack direct integrations with key service providers like Minuba, Recover, SOS, SSG, Mediconnect, or Bilinfo – and continually struggle to implement digital services like e-signatures.
What’s the solution?
Intelligent automation using standardized integration solutions – currently covering over 50 pre-integrated digital services, 4,000 pre-integrated service partners, and digital tools like e-signatures. You can even add your own partners via an open REST API. This way, you don’t have to develop or maintain integrations yourself – you simply subscribe to a service that standardizes data flow and logic.
Here are a couple of examples:
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When a policyholder reports a motor claim, the selected workshop can submit its cost estimate directly from its own system. That estimate is based on an industry standard used by roughly 8,500 workshops in Denmark. With a standardized integration, the price is automatically linked to the claim.
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When a policyholder covered by accident insurance is seen by a doctor, the doctor’s report is filled out in their own system and automatically linked to the claim in the insurer’s system – ensuring the customer gets the right support.
What’s the result?
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More satisfied customers and members thanks to faster claim processing
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More profitable growth through automation and better business insight
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Happier employees who can focus on complex cases
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Reduced pressure on IT, while staying ahead of digital possibilities
You can read how our solutions help you achieve these results here.